Privacy policy
Krunchy Melts (“we,” “us,” “our”) operates krunchymelts.com. This policy explains what personal information we collect when you visit our site or place an order, how we use it, and the choices you have.
Information we collect
- Order information. When you buy from us, we collect your name, email address, phone number, shipping address and billing address. Payments are processed securely by Shopify and our payment providers, and we never see or store your full card number.
- Newsletter sign-ups. If you subscribe to our emails, we collect your email address.
- Messages you send us. If you contact us through our contact form or by email, we keep the information you share so we can reply.
- Reviews. If you leave a review, we collect your name, your review and your rating.
- Browsing information. When you visit our site, we and our service providers automatically collect some information through cookies and similar technologies. This includes your IP address, browser type, the pages you view and how you arrived at our site.
How we use your information
- To process, ship and deliver your orders, and send order confirmations and updates
- To answer your questions and provide customer service
- To send our newsletter and offers, if you signed up. You can unsubscribe at any time using the link in any email.
- To show customer reviews on our site
- To keep our site running smoothly, prevent fraud, and understand how visitors use our site so we can improve it
- To meet our legal obligations
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run our business, such as:
- Shopify, which hosts our store and processes payments
- Shipping carriers that deliver your orders
- Our email and review apps
- Analytics and advertising partners
These companies may use your information only to provide services to us. We may also disclose information if required by law, or to protect our rights or the safety of others.
Cookies
Cookies help our site work, remember the items in your cart, and help us understand how visitors use the site. You can control or delete cookies through your browser settings. Some parts of the site may not work properly without them.
Your rights
Depending on where you live, you may have the right to:
- ask what personal information we hold about you
- ask us to correct it or delete it
- opt out of marketing emails
California residents may also ask what information we collect and how it is shared. We do not sell personal information. To make a request, email us at hello@jadafoods.com, and we will respond within the time required by law.
How long we keep it
We keep your order information for as long as we need it for our records, for accounting and tax purposes, or as required by law. If you unsubscribe from our emails, we stop sending them, though we may keep a record that you unsubscribed.
Children
Our site is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version here with an updated date.
Contact us
Questions about this policy or your information? Email us at hello@jadafoods.com.